It’s not easy to satisfy Wall St. some times, as on-demand vendor NetSuite has found. Despite meeting projections, the company still got clobbered after reporting fourth-quarter earnings. Why? eCRM Guide gets to the bottom of things.


Shares of on-demand software provider NetSuite plunged more than 15 percent Friday as investors sold off the stock even though it posted fourth-quarter sales and earnings that were in line with analysts’ consensus estimates.

NetSuite (NYSE: N) shares fell below $12 a share in early Friday trading before regaining some ground to trade off $1.85 a share, or 13 percent, to $12.66.

In its fourth quarter, the San Mateo, Calif.-based Software-as-a-Service (SaaS) provider posted a profit of $0.02 a share, excluding one-time items, on sales of $43 million — exactly the results analysts surveyed by Thomson Reuters had predicted.

But including one-time items and charges, NetSuite posted a net loss of $6.5 million, or $0.10 a share, significantly wider than the $4.5 million, or $0.07 a share, it lost in the year-ago quarter.

As of early Friday afternoon, none of the 17 analysts tracking NetSuite had downgraded the stock in the wake of the fourth-quarter report.

Read the full story at eCRM Guide: Investors Punish NetSuite Despite Decent 4Q

Business WeekThe European aircraft maker, Airbus, seems to hold the long-term edge in China, whose ire over U.S. arms sales to Taiwan won’t help Boeing

The last thing Boeing needs now is a new China problem. Over the next two decades, Boeing (BA) expects China to spend $400 billion to purchase 3,770 planes from manufacturers, making China second in size only to the combined market of the U.S. and Canada. With airlines in other markets struggling—and Boeing still trying to recover from its much-delayed Dreamliner 787 project—the U.S. manufacturer could use a Chinese boost. One sign of China’s importance: Boeing, the world’s second-biggest aircraft manufacturer behind Airbus, is now sending a sales director to Beijing to become the company’s first China-based sales executive. Jim Simon, former head of East Asia sales in Seattle, will arrive in Beijing soon, says company spokesman Yukui Wang.Simon will have his hands full. While the Chinese market is growing fast, Airbus is poised to gain the greatest benefit. The unit of European Aeronautic Defence & Space (EADSY) is winning far more orders than Boeing, which now finds itself a target in a nasty war of words between Washington and Beijing that could put Boeing even further behind its larger rival. On Jan. 29, the Obama Administration informed Congress of plans to sell $6.4 billion in weapons to Taiwan, and the following day the Chinese government said it would punish U.S. companies involved in the sales. That could hurt Boeing, which makes the Harpoon missiles that Taiwan will be purchasing as part of the deal.

Boeing says the Chinese government should not be targeting the company. “Any arms sales to foreign countries or entities are decided by the U.S. government,” says Wang, a Beijing-based spokesman for the company. “It’s a government-to-government issue.”

Boeing is also counting on some protection from its local ties. Any retaliation against the company by Beijing might end up hurting Chinese partners because Boeing buys parts from seven local manufacturers. Indeed, spokesman Wang says Boeing is the Chinese aviation industry’s largest foreign customer. Xian Aircraft Industry, for example, last month delivered 1,500 vertical fins for 737 narrow bodies. Boeing has purchased a combined $1.5 billion in aircraft parts and services from China over the past 30 years, says Wang. That figure “will double in the next few years,” he says. “Chinese suppliers now have a role in all Boeing airplanes.”
Airbus leads in new China orders

By some measures, that effort is paying off for Boeing in China. The company has more planes than Airbus currently operating in the country: There are 736 Boeing planes and another 30 from McDonnell-Douglas (which Boeing acquired in 1997) now in service in China, according to data compiled by Ascend Worldwide, an aerospace industry market research firm based in London. Airbus has only 547. Moreover, Chinese airlines have 18 Boeing and McDonnell Douglas planes in storage, vs. 2 Airbus jets.

Still, the future looks much brighter for the European company than for the American company. Chinese airlines have placed orders for 358 Airbus planes and have options for another 14 more; they have ordered 244 new planes from Boeing and have placed no options for further units. Airbus has letters of intent for an additional 60 planes, compared to 40 for Boeing. For instance, China Southern, the country’s largest airline, announced on Jan. 20 that it would buy 20 Airbus A320 aircraft, paying $76.9 million per plane. On Dec. 28, the country’s second-largest carrier, China Eastern Airlines, announced a $2.6 billion agreement to purchase 16 Airbus A330s, to be delivered by 2014.

China “probably has the most potential of any significant market in the world,” Airbus China President Laurence Barron told Bloomberg News on Feb. 2. He predicts that China will account for 20% of Airbus revenue this year. Boeing derived a mere 4% of its sales from China in 2008, according to data compiled by Bloomberg.
Beijing rewards with aircraft orders

As it competes for Chinese orders, Airbus enjoys an important advantage over Boeing because the European manufacturer has been more aggressive in helping transfer industry expertise to China. Last year, Airbus opened an assembly plant in the northeastern city of Tianjin. In China, “if you allow for more local production and information-sharing, the purchaser is going to be a lot more willing to accept your aircraft,” says Peter Harbison, executive chairman of the Center for Asia Pacific Aviation in Sydney. That’s a step that Boeing, which suffered through an eight-week strike in 2008, has not taken, adds Harbison, because the company’s unions are concerned about the company shifting jobs overseas.

A local presence is important because decisions about aircraft orders are highly political in China. The three largest airlines—China Southern, China Eastern and Air China—are still controlled by the government, and Chinese leaders like to use big-ticket aircraft orders as carrots to reward foreign governments that treat Beijing well. “When top-level Chinese officials go to France or the U.S., they sometimes come back with big orders for planes,” says Jim Wong, Nomura’s regional transportation and infrastructure analyst in Hong Kong. Deciding between Airbus and Boeing therefore “may not necessarily be a pure business decision.” That could hurt Boeing now if China follows through on its threats to punish U.S. companies for the Taiwan arms sales.

The Chinese government wants investments such as the one Airbus has made to help local efforts to build a viable aviation industry that can compete with the big players. For instance, state-backed Commercial Aircraft Corp. of China (Comac), is working on a midsized jet, the C919, with engines from General Electric (GE). That Chinese plane isn’t scheduled to launch until 2014, though, and the major foreign companies won’t have to worry about local competition until then.

The new year is well underway and chances are, that you may not have accomplished all of the business goals that you had originally planned. If you are looking for your next step maybe it’s time to conduct a ‘productivity inventory.’

I already hear you groaning, “Not another instructional article telling me to how to break my tasks down into uninteresting, bite size tidbits that will kill me with boredom.”

You may be pleasantly surprised. This productivity inventory will actually help you to realize where your time sucks are so that you can either fine tune or entirely change the way you are running your business. Unfortunately these are things that you’ve most likely been telling yourself you were going to do for days, months, or sometimes even years.

One small example…I am aware of a small urban print shop who still hand writes their invoices. A print shop that hand writes their invoices? A PRINT SHOP? Yes, this is a true story. Unfortunately, the shop does a lot of things by hand. Is it because they can’t print their invoices? No. It is entirely because of the fact that the owner will not stop working for the hour or two it will take to install the “no longer new” invoicing software. Sound crazy? Maybe, but you’d be surprised at the number of small businesses that continuously put off unfamiliar tasks just so they can continue the momentum of “work.”

Is this business failing? Yes and no. They have plenty of work, but imagine it this way….What if your job was to type up documents, print them out, and then mail them. What if your printer was installed one floor below your desk and every time you printed a document you had to leave your desk, walk down a flight of stairs, retrieve the document, and finally return to your desk before you could mail it. If that sounds a bit like insanity just think of all the hours you waste each day because you just won’t change the way you are performing certain tasks. It seems like a no brainer to just move the printer, doesn’t it? Just like the printer scenario, don’t you think there may be ways to easily streamline your own business? The answer in most cases is a resounding YES!

So how do we begin? Commit to one week (or even two days ) of writing down all of the things you spend time on. I mean EVERYTHING–Especially the mistakes and the things that seem to suck all of your time. It will most likely become an enlightening experience.

At the end of the day you will see that you possibly spent:
•    One or more hours at the end of the day returning phone calls and passing around messages like a courier service.
•    Time tracking down invoice information, figuring out what to bill a client, or trying to justify a charge that has been challenged.
•    Time spent explaining or updating project information or changes.
•    Time spent redoing projects or assignments where miscommunication was involved.

If this sounds like you it’s time to spend a few hours, or even a full day changing the tools you use to operate your business. I’ve done some of the legwork for you, so here are my suggestions:
Lost documents? If you are a sloppy document filer, no worries–Google Desktop lets you find your lost document by file name or content. You really should start filing under client name, project, and date though…just a tip.

Invoicing woes? A web based app, as opposed to a downloadable software, is perfect for the freelancer on the go. Freshbooks has time tracking tools and online, professional looking invoices that you can even brand with your corporate logo.

Tired of tracking missed calls, passing messages along, and explaining projects over and over again? A virtual PBX can keep your communications on track and help prevent you from the money wasting “redo” project. With an auto attendant that can professionally route your client to the proper department (or another freelancer involved in the project) project management becomes much easier. You can explain changes to all parties involved at once to cut down on the ‘time suck’ factor.

Even for the most die-hard workaholic, these changes should be painless. All three of them are user friendly and without complicated software downloads. By implementing each of them you will save hours of unnecessary and non-productive work. Isn’t it time for a productivity inventory to see where you can capture lost hours and enjoy a little more free time?

Star Telegram

Secretary of Defense Robert Gates voiced strong dissatisfaction Monday with a lack of progress on the F-35 joint strike fighter program, publicly taking prime contractor Lockheed Martin to task.

Gates, at a Pentagon media briefing on the proposed 2011 defense budget, announced the firing of the top military officer managing the F-35. Gates said $614 million will be withheld from Lockheed to help the government cover rising F-35 expenses.

“Progress and performance of the F-35 over the past two years has not been what it should, as a number of key goals and benchmarks were not met,” Gates said. It was only last April that he staked the future of American combat air power on the F-35 Lightning II by killing Lockheed’s F-22 Raptor.

“It’s clear there were more problems than we were aware of when I visited Fort Worth” in August, Gates said of the upbeat progress reports he had received from Lockheed and military officials.

Speaking to reporters at the briefing on the planned $741 billion defense budget, Gates said he decided to replace the Pentagon’s manager overseeing the F-35, Marine Major Gen. David Heinz, with a higher ranking officer — a three star general or admiral — to run the program.

“To now move forward in this program in a realistic way, one cannot absorb the additional costs that we have in this program and the delays without people being held accountable,” Gates said.

Officials did not name the new manager, but sources told the Star-Telegram it will be Vice Adm. David J. Venlet, commander of the Naval Air Systems Command who oversees all Navy and Marine aviation programs. He is a former Navy fighter pilot and test pilot.

Since Gates’ Aug. 30 trip to Lockheed’s Fort Worth plant, where he made a highly publicized endorsement of the F-35 and praised work on the program, Pentagon officials have been forced to confront the harsh reality that development and testing is well behind a schedule revised just two years ago.

“I’ve been waiting for Gates to realize he had been misled,” said Tom Christie, a retired longtime Pentagon civilian procurement executive whose last job was head of weapons testing under President George W. Bush.

Lockheed spokesman Chris Geisel said in a prepared statement that the company “appreciates Secretary Gates’ commitment and support to the F-35 program and the critical role it will play in the future defense of our nation. We have been working with the Secretary … on a plan to get the program back on track and are committed to stabilizing F-35 cost, affordability and to fielding the aircraft on time.
“Secretary Gates,” the statement continued, “made it very clear that all procurement programs will have accountability and we support that position. We understand what’s expected — there is a clear set of performance and milestone criteria — and we are confident we will achieve them.”

As expected, the budget reduces the number of F-35s in 2011 from 52 to 43, and shifts funding to pay for efforts to speed up development and testing work.

Lockheed says 15 of 19 test planes have been delivered. But only four of 13 flight test planes have flown, and one of those, the initial prototype, has already been retired. Nine others are in various stages of work, including four still on the assembly line. Six ground test planes have been put into structural and component testing.

As the Star-Telegram reported in November, flight testing is running at least six months behind the schedule revised in 2008. Less than one-third of the flight tests planned for the last three years have been accomplished, a tiny fraction of more than 5,000 required test flights.

And a recent report by the Pentagon’s Director of Operational Testing pointed out numerous other less visible issues. The majority of computer simulation and modeling programs, which Lockheed officials have said would eliminate the need for much flight testing, are far from complete. Software development, which Lockheed says is going well, is running about 12 months behind schedule, according to the testing office.

The restructuring of the F-35 program had been signaled by Pentagon officials for weeks.

Lockheed Chief Executive Robert Stevens told financial analysts last week he had readily agreed to forego some of the company’s “award fees,” incentive payments the company had not yet earned, so that the funds could be used for development and testing.

Strong earnings reports from Microsoft (NASDAQ: MSFT) and Amazon (NASDAQ: AMZN) couldn’t prevent another losing day on Wall Street Friday, as stocks ended their worst month in a year on a down note.

Microsoft fell more than 3 percent despite much stronger than expected results, as traders fretted about the pace of enterprise spending.

Amazon also slipped despite another stellar quarter, but Juniper (NASDAQ: JNPR) managed to edge higher on its results.

But the day’s biggest decliners were in the chip sector, led by an 11 percent decline in SanDisk (NASDAQ: SNDK) on a disappointing outlook. Micron (NYSE: MU) and Marvell (NASDAQ: MRVL) were other decliners. Rambus (NASDAQ: RMBS) fell 6 percent after reporting a loss and saying it will pursue patent damages.

Seagate (NASDAQ: STX) fell 9 percent, and shares of Qualcom (NASDAQ: QCOM) and Motorola (NYSE: MOT) remained under pressure following their results earlier this week.

News that the economy grew 5.7 percent didn’t help the broader market, as traders worried about consumer demand once strength from inventory rebuilding fades.

The Nasdaq lost 31 to 2147, the S&P 500 fell 10 to 1073, and the Dow shed 53 to 10,067. Volume rose to 5.41 billion shares on the NYSE, and 3.16 billion on the Nasdaq. Decliners led by a 26-12 margin on the NYSE, and 17-9 on the Nasdaq. Downside volume was 68 percent on the NYSE, and 79 percent on the Nasdaq. New highs-new lows were 83-61 on the NYSE, and 44-29 on the Nasdaq.