InformationWeek Analytics, the service for peer-based IT research and analysis, announced the release of its latest research report; Promises, Promises: A Not-So-New SLA Model encompasses analysis of our latest SLA survey results and guides readers in determining how to make the most of external service-level agreements as many IT functions move to the cloud. More than 560 IT service consumers and providers responded to this poll. The report author, Frederick Rose, is the service assurance practice director at Fusion PPT.
46% of service consumers agree it’s difficult to monitor SLAs for public cloud.
SLAs have long been tough to negotiate and tougher to enforce, especially for small companies that lack the resources to push for the best terms and monitor for compliance. But as we transfer more critical functions to the cloud, it’s in the best interests of IT service consumers as well as providers to identify service-level goals—typically regarding availability, performance, security, compliance and data retention—and penalties for failure to meet them. This means sharpening negotiation skills, investing in the right monitoring tools, working with the appropriate providers and going after reimbursement for violations.
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